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Item Detail
2H 2025 Edit
Deprecation of Employee Central Service Center
Deprecated Required Automatically On Impact: High AI Enriched
Description

SAP SuccessFactors Employee Central Service Center has reached End of Development on Dec 31, 2024 and will be Deleted on December 31 2028.See More

Detailed Description

SAP SuccessFactors Employee Central Service Center has reached End of Development on Dec 31, 2024 and will be Deleted on December 31 2028. End of Development was reached on December 31, 2024; End of Maintenance was reached on December 31, 2028; the feature will be permanently deleted on December 31, 2028. You can continue to use the software, but you should begin planning for a time when it will no longer be available for use. We recommend using SAP SuccessFactors Enterprise Service Management instead, a new HR service delivery solution that enables employees and HR teams to create and manage service requests, automate workflows, and access support within the SAP SuccessFactors HCM suite.

Impact Assessment

SuccessFactors implementations that use this functionality must take action before the deletion date to avoid business disruption. End of Maintenance was December 31, 2028, meaning SAP no longer provides bug fixes or patches. The feature will be permanently removed on December 31, 2028, after which it will be completely unavailable in production. SAP recommends migrating to method for your business scenario. Implementation teams must audit current usage, communicate with stakeholders, complete the migration to the replacement solution, and test all affected business processes before the deletion date.

Test Recommendations
• Verify that the deprecated/deleted feature is no longer accessible in the test environment after the effective date. • Confirm that all business processes previously using this feature have been migrated to the replacement solution. • Run end-to-end process tests for the scenarios that previously relied on this feature to confirm continuity. • Validate that no error messages, broken links, or missing UI elements appear where the feature previously existed. • Confirm that historical data and audit logs remain accessible and intact after the feature is removed. • Test workflow routing, approval notifications, and escalation paths for all relevant scenarios.
Product: Employee Central Service Center
Modules: Not applicable
Feature: Service Center
Reference: KM-21137
Version: 1H 2025; 1H 2026; 1H 2027; 1H 2028; 2H 2024; 2H 2025; 2H 2026; 2H 2027; 2H 2028
Valid as Of: Dec 31, 2028
Latest Revision: Jun 20, 2025
Affected Areas:
Employee Central Not applicable Workflows & Approvals