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Item Detail
Help with Unresolved Tokens in Offer Letters
General Availability Info Only Automatically On Impact: Low AI Enriched
Description

As a recruiter, you 're now shown a warning message when there are unresolved tokens in a draft offer letter. You can use information in the message to identify the source of the problem and correct it, before sending the letter to a candidate.See More

Detailed Description

As a recruiter, you 're now shown a warning message when there are unresolved tokens in a draft offer letter. You can use information in the message to identify the source of the problem and correct it, before sending the letter to a candidate. When you generate an offer letter, the system now detects unresolved tokens and highlights them. Unresolved tokens are the result of missing data in the corresponding fields in the job requisition, job application, candidate profile, or offer approval.

Impact Assessment

This enhancement is automatically on and directly affects all SAP SuccessFactors implementations without requiring any configuration. Implementation teams should validate that the new behavior aligns with business requirements and communicate the change to end users if necessary.

Test Recommendations
• Test the candidate application flow, career site navigation, and interview scheduling workflows. • Verify that job postings, candidate statuses, and notifications function correctly. • Test the updated UI across supported browsers and screen resolutions. • Verify navigation flows and ensure no broken links or missing UI elements.
Product: Recruiting
Modules: Applicant Management
Feature: Offer Letters
Reference: RCM-155426
Version: 1H 2026
Valid as Of: May 15, 2026
Latest Revision: Apr 03, 2026
Affected Areas:
Recruiting Hiring