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Item Detail
2H 2025 Edit
HR Service Cases Shown on the Home Page
General Availability Info Only Customer Configured Impact: Low AI Enriched
Description

HR service cases in SAP SuccessFactors Enterprise Service Management can now be displayed as cards on the home page, when an action is required by the employee.See More

Detailed Description

HR service cases in SAP SuccessFactors Enterprise Service Management can now be displayed as cards on the home page, when an action is required by the employee. The employee can use the card to navigate to the relevant case in HR Service Management. Only available in the latest home page experience, which can be enabled at Admin Center Company System and Logo Settings Enable the latest Home Page experience.

Impact Assessment

This feature has limited impact but should be reviewed to confirm alignment with business processes in User Experience implementations. HR service cases in SAP SuccessFactors Enterprise Service Management can now be displayed as cards on the home page, when an action is required by the employee. The employee can use the card to navigate to the relevant case in HR Service Management. Implementation teams should verify that existing configurations remain valid and test core business scenarios after the upgrade to confirm correct behavior.

Test Recommendations
• Verify the feature is enabled and accessible from the expected navigation path or configuration area in a test environment. • Test the end-to-end scenario with representative test data covering both happy paths and error conditions. • Validate correct behavior across all relevant user roles and permission configurations (admin, manager, employee). • Test edge cases: empty or missing values, boundary conditions, concurrent users, and large data sets. • Confirm that existing integrations, workflows, and downstream processes are not affected by the change.
Product: Enterprise Service Management
Modules: User Experience
Feature: Home Page
Reference: ESM-7
Version: 1H 2026; 2H 2025
Valid as Of: Feb 13, 2026
Latest Revision: Mar 13, 2026
Affected Areas:
Platform & Administration