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Item Detail
2H 2025 Edit
Get HR Support Within the iOS and Android Mobile Apps
General Availability Info Only Customer Configured Impact: Low AI Enriched
Description

You can now access HR support services from SAP SuccessFactors Enterprise Service Management within the SAP SuccessFactors Mobile apps for iOS and Android.See More

Detailed Description

You can now access HR support services from SAP SuccessFactors Enterprise Service Management within the SAP SuccessFactors Mobile apps for iOS and Android. Mobile users can create, update, and view HR service cases directly from the app. They can also view HR contact information.Note The Knowledge Base isn't available in the mobile app.

Impact Assessment

This feature has limited impact but should be reviewed to confirm alignment with business processes in Mobile Applications implementations. You can now access HR support services from SAP SuccessFactors Enterprise Service Management within the SAP SuccessFactors Mobile apps for iOS and Android. Mobile users can create, update, and view HR service cases directly from the app. Implementation teams should verify that existing configurations remain valid and test core business scenarios after the upgrade to confirm correct behavior.

Test Recommendations
• Verify the feature is enabled and accessible from the expected navigation path or configuration area in a test environment. • Test the end-to-end scenario with representative test data covering both happy paths and error conditions. • Validate correct behavior across all relevant user roles and permission configurations (admin, manager, employee). • Test edge cases: empty or missing values, boundary conditions, concurrent users, and large data sets. • Confirm that existing integrations, workflows, and downstream processes are not affected by the change. • Test on multiple iOS and Android devices across different OS versions and screen sizes. • Test feature visibility and access controls across different RBP roles to confirm correct enforcement.
Product: Enterprise Service Management
Modules: Mobile Applications
Feature: Mobile Experience
Reference: MOB-100846
Version: 1H 2026; 2H 2025
Valid as Of: Feb 16, 2026
Latest Revision: Feb 13, 2026
Affected Areas:
Mobile Mobile Applications Role-Based Permissions Security & Authentication